Privacy

Who Are We

We are HITS. You can contact us using the details below:

• Email: enquiries@hits.group
• Telephone: 01264 316141

Why Do We Collect Your Personal Data

We collect and use your personal information to respond to enquiries, provide information about our products and services, manage client relationships, deliver our services, maintain website security, keep business records and improve the performance of our website.

Where required, we rely on one or more lawful bases under UK data protection law, including legitimate interests, contract, legal obligation and consent.

What Personal Data We May Collect

Depending on how you use our website or services, we may collect:

• your name and contact details, such as email address and telephone number
• business or organisation details
• information you submit through enquiry forms
• project, support or account information where you become a client
• basic technical information, such as IP address, browser type, device information and website usage data
• cookie and analytics data, where accepted

Who We Share Your Data With

We do not sell your personal data.

We may share limited personal data with trusted service providers where required to operate our website, manage enquiries, provide our services, host data, process emails, manage projects, maintain accounts or comply with legal obligations.

These providers may include website hosting providers, email providers, analytics providers, project management systems, accountancy software and professional advisers. We only share the information required for the relevant purpose.

Where any supplier processes personal data outside the UK or European Economic Area, we will take reasonable steps to ensure appropriate safeguards are in place.

What Happens If I Do Not Provide My Personal Data

If you do not provide the personal data we need, we may be unable to respond to your enquiry, provide a quote, deliver our services or manage an ongoing client relationship.

How We Protect Your Data

We take reasonable technical and organisational measures to protect personal data. This includes SSL encryption, HTTPS, secure hosting, access controls, strong passwords, regular software updates, malware scanning and restricted access to internal systems.

We do not store credit or debit card details directly on this website.

No system can be guaranteed to be completely secure, but we take appropriate steps to reduce the risk of unauthorised access, loss, misuse or disclosure.

How Long Will We Store Your Data

We only keep personal data for as long as reasonably necessary for the purpose it was collected.

• Enquiry form submissions stored on the website are normally deleted after 30 days.
• If you do not proceed with our services, enquiry information may be kept for up to 30 days unless there is a reasonable business reason to keep it longer.
• If you become a client, we may keep relevant project, service and account information for the duration of our working relationship and for a reasonable period afterwards.
• Financial and accounting records may be kept for up to 6 years where required for legal, tax or accounting purposes.
• Marketing data is kept until you unsubscribe or ask us to remove it.

Where Is My Data Held

Website data is stored and managed using secure hosting infrastructure, including Google Cloud Platform where applicable. Backup data is not live and can only be accessed by authorised senior HITS staff.

We also use secure, password-protected internal systems to manage clients, projects, support requests and accountancy records.

How Do We Collect Your Personal Data

Enquiry Forms

We use enquiry forms to collect information from potential and existing clients. Information submitted through these forms is used to respond to your enquiry and manage any follow-up communication.

A copy of your enquiry may be stored in the website database and is normally automatically deleted after 30 days. Only authorised HITS staff can access this data.

If you would like your data removed before this, please contact us using the details at the top of this page.

Google Analytics

We may use Google Analytics to understand how visitors use our website and to improve the website experience. This may include information such as pages visited, time spent on the site, how visitors reached the site and interactions with website content.

Analytics cookies are only used where they are enabled on the website and, where required, after you have given consent through our cookie banner or cookie settings.

Google may process this information in accordance with its own privacy terms.

Website Cookies

Cookies are small data files placed on your device when you browse a website. Some cookies are needed for the website to work correctly. Others help us understand how the website is used.

You can manage or delete cookies through your browser settings. You can also learn more about cookies at AboutCookies.org.

This table shows the cookies we may use on the site and their purpose:

What Rights You Have Over Your Data

Under UK data protection law, you may have the following rights:

Right of access
You can request a copy of the personal data we hold about you.

Right to rectification
You can ask us to correct inaccurate or incomplete personal data.

Right to erasure
You can ask us to delete your personal data where we no longer need it, or where we have no lawful reason to keep it.

Right to restrict processing
You can ask us to restrict how we use your personal data in certain circumstances.

Right to object
You can object to our use of your personal data in certain circumstances, including where we rely on legitimate interests.

Right to data portability
You can ask for a copy of certain personal data in a structured, commonly used format.

Right to withdraw consent
Where we rely on your consent, you can withdraw that consent at any time. For marketing emails, you can also unsubscribe using the link included in each email.

How Can I Exercise My Rights?

You can exercise your rights by contacting us using the contact details at the top of this page.

How Do I Lodge A Complaint About The Use Of My Personal Data?

If you have any concerns about how we use your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

You can contact the ICO by visiting https://ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.

Contact Information

If you have any questions about this privacy policy, please contact us using the details at the top of this page.