Who Are We

We are HITS and can be contacted on the below contact details:

• Email: enquiries@hits.group
• Telephone: 01264 316141
• Address: HITS, Rosehill, Red Rice Road, Upper Clatford, Hampshire, SP11 7PU

Why Do We Collect Your Personal Data

We collect and use your personal information to manage your enquiry and provide you with information about the products/services you have enquired about. Additionally, we collect some primary Analytic data to help us improve and manage our website and its performance.

Who We Share Your Data With

We do not share any of your data with any third parties. If we require sharing your data with a third party, you will be informed before, and we will require approval from you. We will never share your personal information with organisations based outside Europe.

What Happens If I Do Not Provide My Personal Data

We need your personal information/data to provide you with information about our products/services. If we do not collect your data, we will not offer our services to you.

How We Protect Your Data

SSL securely encrypts your data, and strong passwords are changed regularly and securely held on a secure server. Our web servers offer advanced security protection and are daily scanned for malware and viruses. We do not store any credit/debit card details, addresses or other sensitive data on this site. This website is fully SSL Encrypted, meaning all your data is securely encrypted when entering, accessing and storing. All data and traffic on this site are handled via HTTPS requests. You can check this by seeing the padlock in the URL bar of your web browser.

What Rights You Have Over Your Data

If you have submitted information or data to this site, you can request to receive an exported file of the data held, including any personal data you have provided to us. You can also request that we erase any personal information we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How Long Will We Store Your Data

We will store your personal information for up to one month (30 days) if you do not decide to proceed with our services and do not opt-in to receive marketing information from us. If you do become a customer/client of ours, we will store your data for up to one year from the date of the latest purchase of our services. If you choose to opt in to our marketing, we will continue to contact you via email until you opt out. All of our emails contain a legally required and validated unsubscribe link.

Where Is My Data Held

All website entered data is stored and managed on the Google Cloud Platform servers. Backup data is not live and can only be accessed via Senior HITS staff. We also use secure (password protected) internal systems for managing our clients, projects and accountancy based software.

How Do We Collect Your Personal Data

We collect personal data by the following means:

Enquiry Forms
We use data capture forms to collect data from potential and existing clients and manage inquiries. Data captured through our records will be used to contact you to respond to your question. A backup of your data will also be stored on the website’s database but will be automatically deleted after 30 days. Only authorised HITS individuals will be able to access your data, and it will not be disclosed to third parties. If you would like your data to be removed in advance of 30 days, don’t hesitate to get in touch with us.

Google Analytics
Google Analytics is a web analysis service provided by Google Inc. (“Google”). We use this service on our website to collect standard internet log information and visitor behaviour patterns. We do this to ensure it meets its users’ needs and understands how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This information is only processed in a way that does not identify anyone, and we do not attempt to find out the identities of those visiting our website. Google utilises the Data collected to track and examine this Application’s use, prepare reports on its activities, and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its advertising network.

Website Cookies
Cookies are small data files placed on your computer as you browse our website. Most websites do this too.

They improve things by:

• remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
• remembering information you’ve given (e.g. your postcode), so you don’t need to keep entering it
• measuring how you use the website so we can make sure it meets your needs

Our cookies aren’t used to identify you personally. Instead, they’re just here to make the site work better for you. Indeed, you can manage and delete these small files as you wish. To learn more about cookies and how to manage them, visit AboutCookies.org.

This table shows the Cookies we use on the site and their purpose:

What Are Your Rights Concerning Your Personal Information

Right to access
You have the right to request copies of the personal information we hold about you at any time.

Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure
You have the right to request that we delete your personal information from our records. Please note that we will not delete your personal information whilst still providing our services to you. However, we will delete your personal information once you cancel the service or complete the service.

Right to restrict processing
You have the right to request that we restrict how we use your personal information.

Right to object
You have the right to object to the collection and use of your personal information at any time.

Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.

Right to withdraw consent.
You have the right to withdraw your consent for us to use your personal information to send marketing information to you. Each marketing email we send you will include a link that you can follow to opt-out of future marketing.

How Can I Exercise My Right Concerning My Personal Information

You can exercise all of your rights by contacting us using the contact details at the top of this page.

How Do I Lodge A Complaint About The Use Of My Personal Data

You can complain about us directly by contacting us using the contact details at the top of this page.

You also have the right to complain directly with the Information Commissioner’s Office (ICO). The ICO is the regulator who makes sure that we lawfully use your personal information.

You can complain about the ICO by following this link https://ico.org.uk/concerns or calling the ICO on 0303 123 1113.

Contact Information

If you have any questions or concerns about this, don’t hesitate to contact us on the details found at the top of this page or by clicking here.